Find the answer before opening a ticket.
Published answers for products, delivery, returns, orders and support at TOSHA KIDS.
Products questions
How do I ask the store about a product?
Use this store's Support page and identify the product. Keeping the conversation in the recorded support flow makes follow-up clearer for both you and the store.
How do I buy a product from the store?
Open the product, review the description, price, availability and any required options, then add it to the Elite Mall cart and complete checkout. The order is confirmed only after the required payment confirmation is recorded.
Delivery questions
How are deliveries handled?
TOSHA KIDS prepares and fulfils its orders. Available delivery or collection options and any applicable delivery charge are shown or confirmed through the order process. Delivery timing depends on destination, product readiness and the selected method. Contact store support with the order reference if fulfilment details need clarification.
Can I collect my order from the store?
Collection is available only when this store and the order flow offer or confirm it. Use store support if a pickup option or location needs clarification.
Returns questions
What is the store's return policy?
If an item supplied by TOSHA KIDS is damaged, incomplete, materially different from the listing or otherwise raises a legitimate quality issue, contact store support promptly with the order reference and reasonable evidence where available. Return eligibility and any refund, replacement or other remedy are assessed under the store's published terms and applicable Kenyan law. Nothing in this policy removes rights that cannot lawfully be excluded.
What should I do if my item is damaged, incomplete or materially different from the listing?
Contact the store through recorded store support, include the order reference and explain the issue. Keep reasonable evidence such as photographs where it can help establish the condition of the item received.
Orders & receipts questions
Where do I see my order and receipt?
Use Elite Mall Purchase History with the phone number used during checkout, then open the relevant order or receipt.
What if I cannot resolve an issue with the store?
Keep the store correspondence and order reference, then open Elite Mall Support so the marketplace can review the recorded order and support history where appropriate.
