Contact Elite Mall

Use the right channel and keep serious issues accountable.

General contacts remain available. Orders, payments, stores and applications should use tracked support.

Tracked correspondence

Support Centre

Orders, payments, delivery, products, stores and access issues receive a reference.

Call

For urgent general guidance during published service hours.

Useful for quick guidance. Use support for records requiring follow-up.

Suitable for documents and correspondence that is not urgent.

Choose by task

Verified storesApproved businesses and accountable seller identity.

Secure M-PESA flowClear payment state and transaction records.

Trackable fulfilmentPreparation, dispatch and recipient handover.

Recorded supportReference-based correspondence and follow-up.