Verified Kenyan stores. Clear products. Accountable support.
Questions are organised around shopping, payments, delivery and selling.
Find a product, choose the correct option, add it to your cart and complete checkout. An order becomes confirmed only after payment confirmation.
Yes. Your cart groups products by store while keeping one clear order summary.
Approved stores display the Elite Mall verified-store marker.
Open Purchase History using the phone number used during checkout, then select the relevant receipt.
The checkout status page shows the current state and a retry action when available.
The order is confirmed after the approved payment callback verifies the transaction.
Open Purchase History and select the order or contact support with the order reference.
Collection is available only where the store has published it for the selected product and location.
Use Open a Store, submit business details and upload the requested KYC documents.
Return to Open a Store with the same application phone number. Review messages, payment instructions and allocation details appear there.
