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Marketplace policy

Clear public rules without operational clutter.

These sections explain the current marketplace, store, support and browser-storage responsibilities.

Public policyElite Mall marketplace

Contact support when a policy must be applied to a specific order or store issue.

Elite Mall public marketplace policy

How the marketplace works

The approved public rules are presented in a readable structure.

01

Marketplace role

Elite Mall provides the marketplace layer, product discovery, store pages, order tools and support infrastructure.

02

Store responsibility

Each store is responsible for accurate product information, stock status, customer handling and fulfilment terms shown on its store page.

03

Support records

Support messages are retained for accountability and review. Admin users may respond or close tickets, but support records are not deleted through the admin interface.

04

Cookies and browser storage

Elite Mall uses essential cookies and local browser storage for sessions, cart and preference features. You can clear them from your browser settings.

Verified storesApproved businesses and accountable seller identity.
Secure M-PESA flowClear payment state and transaction records.
Trackable fulfilmentPreparation, dispatch and recipient handover.
Recorded supportReference-based correspondence and follow-up.